Skip the “Snail Mail”

Over the last year or so we have seen a number of issues with delivery of mail through the USPS.  Some of the companies we represent have reported delays in receiving mail through USPS as well, including payments. Snow storms like we are seeing recently can also create even further delays.

In order to prevent late payments with your policies, here are a couple things you can do to not have to rely on the timeliness of your mail to ensure payments are received on time.

Setup automatic payments

From a bank account or credit/debit card.  Most companies allow for this on various payment plans.  An additional benefit is that with most companies this will eliminate billing fees associated with paper bills that can be upwards of $7 per bill.  If you are on a monthly direct bill payment plan, that is $84 a year in just billing fees!

Online Self-Service and Mobile Apps

Many companies offer either or both, a client website or mobile app where you can create an account and have many different service options available to you 24/7, including making payments.

The self-service options vary by company however, we’ve compiled some helpful info for you here on a number of our companies and what options they provide:

personal insurance self-service

Here’s a link to our Personal Lines company websites:


American Strategic:


Central Insurance:











State Auto:



Commercial Customer Self-Service Options Final

Here’s a link to our Commercial Insurance company websites:

Accident Fund:

Central Insurance:

CNA Surety:




IPFS Corporation:

Michigan Millers:


West Bend:

If you have any questions regarding self-service options please give us a call at 800-644-6030. We’ll be happy to help you get started. We appreciate your patience and willingness to adapt as we strive to provide the best possible service to all of our customers.

Darin Mohrman

Darin Mohrman

Sales and Operations Manager, Personal Insurance at Al Bourdeau Insurance Agency
“Education is what you get from reading the fine print; experience is what you get from not reading it.“

I’m a former aspiring “ski-bum” turned insurance professional.I was licensed in 2002 and in 2013 I obtained my Certified Insurance Counselor (C.I.C.) designation. I'm married to an amazing woman, have a wonderful son and a cat.I enjoy travelling, music, craft beer, woodworking, collecting and restoring antique tools and all things computer and tech related.
Darin Mohrman

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